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Refound Policy

The return policy only lasts for 30 days, so a 30 day guarantee is put on the watches. After these 30 days you can no longer be refunded or exchange your item.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

We can only replace an item with the same item.

To make a return, you must present us with a receipt or proof of purchase, as well as the tracking of the return package. If you want to make an exchange for a different item, you must return the item to us and place a new order.

Please do not return your purchase to the manufacturer. But to the address below:
2105 Vista Oeste 87120, Albuquerque, NM, USA.

There are certain situations where only a partial refund is given: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether or not we will approve or reject your request for a refund or return a new package.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days (between 2 and 5 days).

Late or missing refunds (if applicable):
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at contact@x-watches.us

Sale items (if applicable):
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (where applicable):
We will only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail to contact@x-watches.us and send your item to:2105 Vista Oeste 87120, Albuquerque, NM, USA.

Shipping and Returns:
To return a product, you must mail it to:2105 Vista Oeste 87120, Albuquerque, NM, USA..

You will be responsible for paying your own shipping charges to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than 75 £, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Fit-Watch shall not be held responsible in the event of loss of one or more items during the return of the parcel.


If you have any questions about your account or your purchases on our site, please contact our Customer Service by e-mail: contact@x-watches.us


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